CSAM Program manager | Bangalore | 7-10 Years

 Hiring CSAM Program manager !!

Location: Bangalore

Shift Timings : 9am-6pm

Workspace type: HYBRID

Years of Experience required : 7 to 10 years


• Execute project management administrative and book-keeping tasks such as managing labour clocking, laptop allocations, access management and billing.

• Coordinate the resource planning and allocation of resources to the respective projects, to ensure the resources are made available to the projects at the right time.

• Ensure that the onboarding and offboarding of the resources happen on-time.

• Track and monitor the completion of mandatory trainings for the team.

• Assign tasks to team members and help them understand what’s expected from them in terms of work deliverables and behaviours.

• Maintain the rhythm of business (ROB) to ensure participants and stakeholders are communicating and responding according to the necessary cadence.

• Communicate the program status to relevant stakeholders and hold them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.

• Collaborate with the stakeholders to understand the data and derive actionable insights.

• Create engaging newsletters, infographics, websites and communication material, by using a variety of creative storytelling techniques.

• Act as the first point of contact for any people management and administrative queries for the team.

Required skills:

• Excellent written and verbal communication skills in English

• Problem solving abilities to resolve team conflicts

• Creative story telling ability using digital tools (Graphic design, word processing tools, video maker tools) .

• Operational excellence – ability to track and report metrics using tools like Power BI, Excel etc.

• Experience in using Project Management tools like Jira, Azure DevOps

• Good interpersonal relationships to manage people and resolve issues

Interested candidates can ping cv at tanvi.r@twsol.com

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